FAQ

How long will my order take to arrive?

All orders are shipped from the Netherlands. Orders within the Netherlands generally take approximately 1-3 working days. European orders generally take 1-4 weeks. Orders outside Europe can take 3-5 weeks.

Have you chosen to pick up your order?
Then you can pick up your order on weekdays between 9-17 at the Terheijdenstraat 1 in Breda.

Can I see where my parcel is?

Goods are always send with a track & trace. If you'd like to follow/track your parcel, please e-mail [email protected] for your track&trace code.

What happens when my parcel is damaged or faulty?

Please note that Graphic Matters is not responsible for damages, losses or delays incurred by the postal company. If you experience any damages, losses or other issues with shipping, please contact us within 10 days of receiving your order. We will see if there is anything we can do to help.

Do you accept returns?

We do accept returns up to 10 days after you have received your item. Your item must be unworn, unused and in the condition it arrived in. To request a return, contact [email protected] with the details of your order and the reason for requesting a return. Please note that if you wish to exchange your item, you are responsible for all return shipping charges (with tracking code).

Any other question?

Please send an email to [email protected] and we will get in touch with you.